Alleviating every day communication challenges
Use Case | Social Worker
For social workers, Palaver’s instant voice translation feature can alleviate communication challenges experienced during the work day.
As European societies have become increasingly diverse, communication between people has become more complex. Critically, for social workers, understanding the needs of dependents or service users is imperative for them to do their job successfully. Forgoing speaking to those they have in their care could mean that social workers are putting people in a position where they feel isolated and vulnerable, which could have adverse effects for their mental health and quality of life.
Securing good quality, timely interpretation and translation services is a part of safe and effective engagement in social work. However, when problems arise for service users, it can be difficult to access a translator in time.
To bridge the linguistic gap, social workers can turn to technology.
Instant translation app, Palaver, has been used by social workers looking to connect linguistically in real-time. The app, which includes real-time translation over the phone, puts social workers and other care professionals in a position where they are able to understand the needs of their dependents:
- The on-demand speech to speech translation is used as an essential resource when the social worker needs a fast understanding of a situation, or is struggling to make themselves understood with their dependent. By toggling the on-demand languages, they can both speak into the social worker’s app and instantly hear the translated language.
- When it’s possible to use Palaver for a phone call conversation, the app creates a transcript to accompany every call, meaning that on both sides of the call there is linguistic transparency and the exact needs of the dependent, expressed over the phone, can be conveyed at a later date.
